17Well Recovery & Product FAQs

The right recovery product depends on your body area, recovery goals, and preferred routine. Massage guns are designed for targeted percussive massage, while a vibrating foam roller is better suited to rolling larger muscle groups. Red light therapy uses targeted light as part of a recovery routine, while hot and cold therapy can be used when temperature-based comfort is preferred. Choose the option that best fits how and where you want to support your recovery.

A massage gun delivers targeted percussive massage to specific areas, while a vibrating foam roller combines rolling pressure with vibration across larger muscle groups. A massage gun can be useful when you want to focus on a particular muscle or tight area, while a vibrating foam roller works well for broader rolling and mobility routines. They can also be used as complementary recovery tools.

There is no single recovery product that is best for everyone. A massage gun is useful for targeted areas, while a vibrating foam roller can cover larger muscle groups. A red light therapy device can be incorporated into a light-based recovery routine, and hot and cold therapy provides another approach based on temperature. Your choice should depend on the areas you want to focus on and how you prefer to recover.

Start with a comfortable speed and gently move the massage gun across the target muscle instead of holding it in one spot for too long. Use lighter pressure on sensitive areas and gradually adjust the intensity based on comfort. For specific instructions, including massage heads and operating modes, follow the user manual for your 17Well model.

Both can fit into a recovery routine, but the purpose may differ. Before exercise, a massage gun or other recovery tool can be incorporated into a warm-up routine, while after exercise, tools such as a massage gun or vibrating foam roller can be used as part of a cooldown and recovery routine. Choose the product and intensity according to your activity and comfort level.

The recommended session length depends on the specific 17Well product and its intended use. Follow the operating instructions for your model rather than assuming that longer sessions are better. For products with adjustable settings or timers, start with the recommended setting and adjust your routine based on comfort and the product manual.

Choose the massage head and intensity based on the body area and how much pressure feels comfortable. Larger muscle groups generally call for a different approach than smaller or more sensitive areas. Start at a lower intensity, then increase it gradually if needed. Always follow the instructions provided with your specific 17Well massage gun.

Turn the product off before cleaning and follow the care instructions provided with your model. Many 17Well recovery products should be cleaned with appropriate methods specified in their user manuals and kept away from environments that the product is not designed for. Do not use aggressive cleaners or expose electronic devices to water unless the manual specifically states that it is safe.

Product specifications and operating instructions are provided on the relevant 17Well product page and in the user manual when supplied with the product. Check the product-specific information for details such as operating modes, massage heads, charging, session settings, dimensions, and other technical specifications.

Once your order has been processed and shipped, tracking information is provided through the order or shipping notification when available. Use the tracking information to check the latest delivery status. If you cannot find your tracking information or need help with an order, contact 17Well customer support with your order details.

Order changes or cancellations depend on the processing status of the order. If you need to change shipping information, products, or cancel an order, contact 17Well customer support as soon as possible with your order details. Once an order has entered fulfillment or shipping, changes may no longer be possible.

17Well's return and refund conditions depend on the applicable order and return policy. Before returning a product, review the current return policy for eligibility, return requirements, and refund procedures. If you are unsure whether your order qualifies, contact 17Well customer support before sending the product back.

First, check the product's user manual for the correct operating, charging, and troubleshooting steps. If the product still does not work properly, contact 17Well customer support with your order information and a description of the issue. Our support team can help determine the appropriate next step.

Warranty coverage depends on the specific 17Well product and the applicable warranty terms. Check the warranty information provided with your product or on the relevant product page. If you have a warranty question, contact 17Well customer support with your order details.

For product, order, warranty, or usage questions, contact 17Well customer support through the contact information provided on the website. For order-specific assistance, include your order number and a brief description of your question so our team can help you more efficiently.